Job Details

The Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understanding of our clients' needs and effectively coordinating internal efforts, they ensure Microbac is positioned to deliver timely and accurate test results. The position itself requires a high amount of client interaction, data entry and organization, the ability to relay technical knowledge to non-technical individuals, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment. Essential Functions:Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client. Manage the logistics of clie...Relationship Associate, Relationship, Associate, Customer, Relations, Laboratory, Business Services