Job Details

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access

BDC Burre Dental Center

The Dental Receptionist greets patients and guests on the telephone and in person. The Dental Receptionist is responsible for patient appointments, updatingpatient information, and collecting patient payments.

Compensation Range:

$25.00-$28.87

Hmong and Spanish speakers who successfully pass a language exam will receive an additional .75 hourly differential to their wage.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Checks in patients, greets visitors and routes them to the person who can help them.
• Schedules appointments by phone and in person.
• Issues billing sheet and other needed forms. Checks patient forms for completeness and accuracy. Obtains consent for treatment.
• Determines method of payment and collects necessary information. Reviews registration and determines eligibility for programs in the absence of the eligibility worker.
• Updates patient information on computer. Inputs new patient information into computer.
• Requests charts when not already pulled, makes new charts, and prepares chart for visit by inserting appropriate forms.
• Checks patients out and schedules return appointments.
• Collects fees and co-payments.
• Checks account balances and requests past due payments.
• Reviews billing sheets for completeness and sends completed forms to billing. Locates missing billing sheets.
• Makes financial arrangements for all SFS and Insurance Patients, forwarding one to billing as instructed and filing one in patient chart.
• Posts encounters and payments, reconciles cash collected and runs all end of the day reports.
• Answers phones, routes calls and takes messages when clinic operator is not available. Answers patient inquiries or if unable to answer routes question to correct person.
• Maintains communication with providers through the Office Manager or Lead Dental Assistants to insure optimum patient flow.
• Maintains inventory of forms and orders forms as needed.
• Participates in appropriate staff meetings.
• Other duties and responsibilities as designated by supervisor.

QUALIFICATIONS AND EXPECTATIONS:

• Excellent interpersonal skills, written and verbal. Ability to establish constructive working relationships with all levels of employees in a staff of varied and diverse backgrounds.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to read and interpret documents; ability to compose simple correspondence.
• Ability to keep records accurately and carefully.
• Courteous, efficient manner on telephone and in person.
• Ability to prioritize when several tasks are presented at once.
• Computer skills, including facility with databases and word processing software.

EDUCATION AND EXPERIENCE:

• High school diploma or GED
• One to three months related experience and/or training.

CERTIFICATES, LICENSES, REGISTRATIONS: None.

SUPERVISORY RESPONSIBILITIES: None.

SUPERVISION AND SUPPORT: The Dental Receptionist reports to the Front Office Manager and is an integral member of the dental staff team.

PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

• Ability to communicate via telephone, video, and/or in-person.
• Vision adequate to read documents, computer screens, forms.
• Ability to remain stationary for extended periods.
• Ability to lift, carry, or otherwise move up to 25 pounds.
• Ability to use keyboard and view computer screens for extended periods.
• Ability to travel locally and long-distance as needed.
• Ability to move around offices and clinics as needed.