Job Details

Job Title: Customer Support & Operations Coordinator

This is a remote position. Join a fast-growing, boundary-pushing startup that's reinventing the global golf experience! Work remotely as a Customer Support & Operations Coordinator in EU, UAE, or UK hours and become part of a passionate, high-performing team that's shaping the future of golf worldwide. In this role, you'll be the go-to for customers, helping them book unforgettable experiences, while supporting our sales and leadership teams with research, insights, and operational magic that keeps our startup running smoothly.

Key Responsibilities:

• Deliver exceptional customer service by resolving booking and customer queries promptly
• Manage online chat to answer questions and boost sales conversions
• Document processes, solutions, and insights into a shared knowledgebase
• Conduct research on potential clients to support the sales team with lead generation
• Provide assistance to senior leadership, including the CEO, VP of Operations, Head of Sales, and Head of Finance

Requirements:

• Relevant completed qualification
• Previous experience in customer support, operations, or sales coordination preferred
• Strong command of English with excellent written communication skills
• Passionate about customer service and exceeding expectations
• Self-motivated and thrives in a remote work environment
• Positive "can-do" attitude and ability to work well with a diverse team
• Highly organised, dependable, and driven to succeed in a startup environment
• Comfortable working remotely in EU, UAE, or UK hours

Benefits:

• Fully remote role
• Opportunity to grow within a fast-paced startup
• Work with a diverse, international team
• Exposure to multiple areas of business operations

All shortlisted candidates will be contacted for interviews. Please note that if you opt out of communications, we will be unable to update you about your job applications.