Job Details

Blue Lake Casino & Hotel

POSITION DESCRIPTION
MANAGEMENT RETAINS THE RIGHT TO CHANGE THIS JOB DESCRIPTION AS DEEMED NECESSARY.

Job Title: PM Housekeeper

Department: Hotel

Reports To: Hotel Housekeeping Supervisor

FLSA Status: Non-Exempt

Prepared By: Hotel Manager

Revised Date: May 15, 2019

Approved By: Employment Manager

Approved: May 15, 2019

Position open until filled.

JOB SUMMARY
The PM housekeeper ensures that meeting rooms, public areas, spa area, fitness suite, pool area, and retail areas are clean, orderly and well maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for vacuuming hotel hallways and common areas of the hotel.
• Cleans all upholstery, draperies, carpet, wood, granite, and marble surfaces on flooring, furniture and walls.
• Performs general janitorial duties for hotel restrooms, lobby and common areas.
• Collects and disposes of all trash in receptacles throughout the hotel.
• Stocks and stores all hotel housekeeping deliveries received.
• Responsible for dusting and polishing all items in hotel common areas.
• Communicates with Maintenance on all repairs, minor or large.
• Launders, folds, and stocks hotel linens, including operating all laundry equipment.
• Prepares rollaway beds, fridges and other items and delivers them to rooms.
• Ensures proper setup and breakdown of meeting rooms.
• Constantly seeking ways to improve quality.
• Meets or exceeds customer expectations that will translate into high guest satisfaction.
• Ability to clean a full guest room on an as-needed basis.
• Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Blue Lake Casino & Hotel services, features, attractions, promotions and special events.
• Position will be required to work nights, holidays and weekends.
• Other duties may be assigned.

Promotes the following within the department and among all Team Members:
• Creates an atmosphere of FUN for all casino guests.
• Encourages mutual respect, dignity and integrity with all team members, by setting positive examples at all times.
• Maintains a professional departmental, company and community reputation.
Blue Lake Casino & Hotel requires Team Members, on a continual basis...
• To provide a safe work environment for team members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
• To maintain a professional departmental, company and community reputation.
• To enforce performance standards, policies and procedures as they relate to the department.
• To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High School Diploma or GED equivalent.

COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
• Must be able to accomplish assigned tasks with interruptions and within deadlines in a highly pressurized environment.
• Identifies and resolves problems in a timely manner.
• Gathers and analyzes information skillfully.
• Develops alternative solutions.
• Works well in group problem solving situations.
• Uses reason even when dealing with emotional topics.
• Speaks clearly and persuasively in positive or negative situations.
• Writes clearly and informatively.
• Edits work for spelling and grammar.
• Able to read and interpret written information.
• Balances team and individual responsibilities.
• Contributes to building a positive team spirit.
• Able to build morale and group commitments to goals and objectives.

CERTIFICATES, LICENSES, REGISTRATIONS, TRAINING
While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand, walk, bend or stoop. The team member is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The team member must regularly lift and /or move up to 30 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.