Job Details

Community Manager - Hourly

The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. This role serves as the primary point of contact for residents and requires 24/7 on-call availability. Key responsibilities include overseeing administrative functions, marketing, leasing, and the sale of both new and pre-owned homes. The Community Manager also manages property maintenance, budgeting, team performance, and fosters strong resident relations to ensure a positive living environment.

Job Duties

The Community Manager will:

• Market models, pre-owned, and brokered homes for sale; prepare documents to list and sell homes
• Manage the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts
• Handle delinquencies and approve eviction proceedings while adhering to Sun's policies
• Monitor, code, and approve all invoices for operating expenses and sales-related costs
• Resolve complaints and respond to issues in a timely manner; offer solutions consistent with guidelines
• Coordinate team member selection and development and ensure team members comply with appropriate policies and procedures
• Manage LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests
• Ensure compliance with federal, state, and local agencies that regulate fair housing laws and community operations
• Review and approve/deny residency applications
• Initiate lease renewals and rent increase letters, ensuring timely distribution
• Consult with RVP to determine the best course of action in the event a situation does not have an established guideline
• Inspect and recommend purchase and renovation of used/repossessed homes
• Prepare sites for Sun Homes models; coordinate with maintenance to ensure vacant sites are prepared for move-ins
• Handle emergencies that arise onsite, ensuring adherence to standard procedures
• Ensure compliance of safety policies; complete incident reports in a timely manner
• Ensure that community appearance is maintained to Sun's curb appeal standards
• Assist with preparation of budgets; provide accurate data to assist in CapEx and expansion needs
• Report deficiencies that would adversely affect the operation of the community
• Review and compile property accounting reports for the Accounting team
• All other duties as assigned

Requirements

The Community Manager must have:

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 2 years in property management experience, including 2 years of supervisory experience (Required)
• 6 months in prior sales and leasing experience (Required)
• 6 months in previous experience using NetSuite (Preferred)
• General knowledge of maintenance
• Demonstrated leadership abilities
• Strong organizational skills
• Excellent verbal and written communication skills
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
• Flexibility to respond to community needs during non-business hours
• Ability to live on-site within the community (housing provided)
• Must have a valid driver's license

REWARDING BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to ...@suncommunities.com. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.