Job Details

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays. Mountain Time

Network Requirements:

• Ethernet connection only (must be hard-wired to router or wall port)
• Minimum speeds: 50 Mbps download / 20 Mbps upload
• Maximum ping: 40 ms or lower

Equipment Requirements:

• Must provide your own equipment
• Minimum of 2 monitors (dual-monitor setup required)
• Webcam (built-in or external)
• Smartphone
• Headset with microphone
• Keyboard and mouse
• A computer, either a desktop (PC Windows) or a laptop with a working webcam
• Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 - 2430M @ 2.40GHz or equivalent)
• RAM: 8 GB minimum
• Storage: 64 GB or more
• System Firmware: UEFI with Secure Boot enabled
• TPM: Version 2.0
• Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver
• Operating System: Windows 11 required
  Apple/Mac devices are not supported
• Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam
• Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum

Here's what you'll be doing:

• Answer inbound customer calls promptly and professionally.
• Determine the customer's concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold Ken Garff's standards of professionalism and integrity.

Qualifications:

• Positive, energetic, enthusiastic, and service-oriented.
• Must provide your own equipment
• Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm
• The ability to help solve customer problems
• Excellent problem-solving and communication skills. (Written and verbal)
• Ability to multitask, organize & prioritize-in other words, work smart.
• Previous customer service or call center experience is a plus.
• High School Diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.
• Bilingual in Spanish is a PLUS!
• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

• Earn a college degree, no cost to you!
• Paid training-we care about your success.
• Flexible schedule!
• Real career growth at a nationwide automotive powerhouse
• Competitive base pay
• Paid Time Off
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
• 401 (k) with Company match
• Optional Year-end bonus program
• Employee discounts on Vehicle Purchase, Parts, Service, and More!
• Great people with a great culture

Job Type: Full-Time (35-40 hour work week)

Pay: Starting at $16.00 per hour; $16.50 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer
((We Hear You))