Job Details

About The Opportunity

This opportunity goes beyond traditional supportits about empowering our clients to succeed within our step-by-step online education system and transformational programs. Youll serve as the primary point of contact for our program membersguiding, supporting, and celebrating their growth journey.

What Youll Do

• Serve as the primary point of contact for our clients, guiding them with clarity, empathy, and motivation throughout their journey with us.
• Lead the onboarding process for new clients, ensuring they feel welcomed, supported, and set up for success from day one.
• Proactively monitor client progress and engagement, identifying key moments where support or encouragement is needed.
• Utilize AI-assisted tools to enhance client attraction, support, analyze engagement patterns, and personalize outreach at scale.
• Manage support inquiries across email and messaging platforms with professionalism, warmth, and efficiency.
• Collaborate with our coaching and operations teams to continuously improve the client experience and program delivery.
• Track and report on key success metrics, including client engagement, satisfaction, testimonials, and key milestones.
• Lead with heart, communicate with intention, and embody our mission of conscious online career path in every interaction.

What You Bring

• Bachelors degree in Marketing, Business Administration or related field
• 5+ years of experience as a Customer Service Manager, Customer Relationship Manager or in the Marketing department
• Exceptional communication skills, high emotional intelligence, and a genuine passion for helping others succeed
• Proficiency in computer applications and Microsoft Office
• A self-starter mindset with strong time management and organizational skills, thriving in a remote work environment.
• Complete understanding of the companys products, programs and services
• Ability to adhere to the company policies and guidelines

What We Offer

• Competitive Compensation: A performance-based package commensurate with your experience.
• Remote-First Freedom: The flexibility to work from anywhere in the world.
• Conscious & Supportive Team: Be part of a collaborative environment that values every voice and is committed to a shared mission.
• Flexible Schedule: The autonomy to design a work schedule that fits your life.
• Growth & Impact: Ongoing opportunities for professional growth and the chance to be part of something truly transformational, not just transactional.

Eligibility Requirements

• Must be legally eligible to work as an independent contractor in Canada or the U.S.A.
• Must have availability during Eastern Time business hours.
• Strong understanding of the North American market is preferred.

How To Apply

If youre ready to combine operational excellence with meaningful, heart-centered work, we would love to hear from you. Please send your resume and a brief cover letter highlighting your experience in customer success and explaining what specifically draws you to this opportunity at Journey to Freedom Consulting & Academy.

Equal Opportunity Employer

We are committed to creating an inclusive environment that celebrates diverse perspectives and experiences. At Journey to Freedom, every voice matters.