Job Details

About the Role

As our Senior Operations Manager, Air Data Migrations, you will own the end-to-end process of migrating customer data from legacy EMRs into Athelas Air. You'll blend deep technical know-how with strong program management and customer-facing skills, ensuring data integrity, timely delivery, and a world-class onboarding experience.

Read more about Air.

What You'll Do

• Lead Migration Strategy & Planning
  • Assess customer's existing EMR data model, reporting schemas, and integration capabilities
  • Define scope, timelines, resourcing, and risk mitigation plans
• Data Mapping & Transformation
  • Collaborate with engineering and product to develop data mapping specifications (e.g., HL7 → FHIR, flat-file to JSON)
  • Oversee extraction, transformation, and loading (ETL) processes using SQL and ETL tools (e.g., Talend, SSIS)
• Project & Stakeholder Management
  • Serve as primary point of contact for customers' technical and operational teams
  • Drive cross-functional alignment with Professional Services, Support, and Product
  • Track milestones, deliverables, and issue resolution in project management tools (e.g., JIRA, Asana)
• Quality Assurance & Validation
  • Design and enforce data validation protocols and reconciliation reports
  • Conduct test migrations, sampling, and post-go-live audits to confirm data accuracy
• Process Documentation & Continuous Improvement
  • Develop and maintain playbooks, checklists, and standard operating procedures
  • Identify recurring challenges and implement process improvements to streamline future migrations
• Training & Enablement
  • Train internal teams and customer admins on migration best practices, tools, and troubleshooting techniques
  • Share lessons learned and contribute to internal knowledge bases
• Offshore QA Team Training & Management
  • Develop and deliver training programs for offshore QA teams to validate data migrations and ensure data integrity
  • Manage offshore QA workflows, set performance metrics, and ensure adherence to QA protocols
  • Coordinate across time zones, facilitate clear communication, and escalate issues promptly
  • Monitor QA deliverables, provide coaching, and drive continuous improvement in QA processes

What You Have

• Experience:

  • 3+ years in operations management, technical program management, and/or implementation leadership roles
  • Experience managing EMR data migrations (Epic, Cerner, Allscripts, eClinicalWorks, etc.) is a plus

• Technical Skills:

  • [Required] Experience with Python and popular data frameworks (e.g., Pandas, NumPy) and OCR frameworks (e.g., Tesseract, AWS Textract)
  • Proficiency in SQL

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in getathelas.com, commure.com or augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.