Job Details

Join to apply for the Spanish Bilingual Remote Customer Service Representative role at Vimo.

Job Details

Seguin, TX - Fully Remote, Full Time, $17.00 - $18.50 Hourly, Customer Service

Description

GetInsured is hiring Remote Customer Service Representatives to join our teams. We are committed to providing a positive work environment and helping individuals find and enroll in health insurance. Our company has a large footprint in state-based marketplaces, offering innovative tools for health plan decisions and enrollment processes.

Full-time/Seasonal

• $15.00/hr. plus performance incentives
• $17.00/hr. Spanish Bilingual, plus performance incentives

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for training
• Full attendance for 3-week paid training
• Minimum internet speed of 35 mb/s with ethernet
• Cable/Fiber broadband internet with a hard-wired Ethernet connection required
• Not compatible with mobile internet, satellites, Wi-Fi internet access, or Wi-Fi extenders

Responsibilities

• Inbound/Outbound Calls
• Deliver high-quality customer service
• Manage customer accounts and provide technical support
• Data entry and online chat inquiries
• Follow procedures and policies
• Problem-solving and adaptability
• Time and task management
• Complete self-study, training, and testing

Qualifications

• Moderate to advanced computer skills
• Comfort with learning new technology
• Professionalism and communication skills
• Work from home capability
• Self-motivated and success-driven

What We Offer

• Paid training
• Full-time, seasonal role
• Performance and attendance incentives
• Remote work environment
• 401K match, ICHRA, PTO

Preferred Experience

• Customer support or technical support background
• Experience with health insurance or ACA
• Call center experience
• CRM familiarity
• Spanish bilingual preferred

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Technology, Internet

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