Job Details

Director, Merchandising Operations - US & Canada page is loaded

Director, Merchandising Operations - US & Canada

Apply locations HQ-Office, San Francisco, CA, USA time type Full time posted on Posted 5 Days Ago job requisition id R-0133685

JOB DESCRIPTION

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

The Director, Merch Operations – US & Canada will lead the operational backbone of the Merchandising function, ensuring seamless execution of Go-to-Market (GTM) calendars, processes, and reporting while driving continuous improvement. Reporting to the VP, Merchandising – US & Canada, this role acts as the strategic enabler for Merchandising, Sales, and cross-functional partners, ensuring alignment to brand intent, regional priorities, and global standards. The Director will oversee major operational programs, manage high-complexity initiatives, and serve as the key connector between US/Canada cluster and Global Merchandising.

About the Job

• Lead all Merch Operations focus areas (Calendar, Processes, Reporting & Analytics), ensuring integration into US/Canada Merchandising and commercial priorities.
• Serve as a trusted operational advisor to VP Merchandising and leadership teams.
• Represent US/Canada in global operations forums, influencing GTM calendars, tools, and processes.
• Own and drive high-complexity projects and strategic initiatives requiring cross-functional alignment

GTM Calendar & Process Management

• Oversee the end-to-end GTM calendar, milestone management, and cross-functional coordination from Brief through In-Season execution.
• Partner with Sales, Planning, Marketing, and PD/Design to streamline ways of working and reduce duplication.

Cross-Functional Collaboration & Enablement

• Act as the logistics coordinator between functions (Merch, Sales, PD, Design, Marketing), helping each team focus on their core expertise.
• Facilitate structured hindsighting and feedback loops to ensure product misses and asks from accounts inform future product creation.
• Drive alignment with Commercial leaders (US & Canada) prior to seasonal briefs, ensuring Merchandising strategy reflects market needs.

Reporting & Analytics

• Lead the development and delivery of reporting for US/Canada, including MBR, QBR, and weekly dashboards.
• Partner with Analytics teams to evolve product performance reporting, ensuring data is relevant and consumer-focused.
• Provide insights that inform strategic decisions, including liquidation strategies, assortment performance, and in-season pivots.

Process Improvement & Special Projects

• Continuously evaluate and refine GTM processes to simplify operations, improve efficiency, and enable scalability.
• Lead special projects as assigned, including organizational change, major system implementations, or new operating model design.

People Leadership

• Directly manage a team of Managers/Sr. Managers across Calendar, Process, and Analytics.
• Build and develop talent, promoting growth, collaboration, and accountability.

About You

• Bachelor's degree in Business, Merchandising, or related field
• 10–12+ years of experience in Merchandising, Merch Operations, Planning, or related functions in retail/apparel
• Strong background in GTM calendars, PLM/assortment systems, and sales launch cycles
• Experience with reporting platforms (Tableau, Power BI, Assortify, etc.)
• Track record of building, leading, and inspiring teams
• Exceptional project management skills
• Strong influence with senior leadership
• Ability to translate data into actionable insights
• Global mindset and cultural fluency

This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.

The expected starting salary range for this role is $164,500 - $219,300 per year.We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefitshere .

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

#LI-Hybrid

EOE M/F/Disability/Vets

LOCATION

San Francisco, CA, USA

FULL TIME/PART TIME

Full time

FILL DATE

This position is expected to be filled by 06/26/2025.

Current LS&Co Employees, apply via your Workday account.

From day one, we've been doing it our way — creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.

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