Job Details

Join to apply for the Customer Success Analyst role at University of California, Riverside

Join to apply for the Customer Success Analyst role at University of California, Riverside

Position Information

The Customer Success Analyst role is a customer-focused function, working to ensure a successful and productive working relationship with campus partners. The position will assist in understanding the needs of campus partners, providing support, and facilitating communication between partners and internal ITS teams. This role will report to the Director of Campus Support. This position is classified as on-site. The full salary range for the Customer Success Analyst is $31.85 - $56.66 per hour. However, the pay scale for this position is UP TO $35.92 per hour. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Position Information

The Customer Success Analyst role is a customer-focused function, working to ensure a successful and productive working relationship with campus partners. The position will assist in understanding the needs of campus partners, providing support, and facilitating communication between partners and internal ITS teams. This role will report to the Director of Campus Support. This position is classified as on-site. The full salary range for the Customer Success Analyst is $31.85 - $56.66 per hour. However, the pay scale for this position is UP TO $35.92 per hour. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Educational Requirements

Degree

Bachelor's degree in related area and/or equivalent experience/training.

Requirement

Required

Experience Requirements

Experience

2 - 4 years of related experience.

Requirement

Experience

1 Year Engagement Advocate or relationship management experience

Requirement

Preferred

Minimum Requirements

• Has basic knowledge of the organizational development and effectiveness field.
• Demonstrates analytical and problem-solving skills.
• Is beginning to apply organizational development and effectiveness concepts and skills.
• Have effective verbal and written communication skills.
• Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained.
  
  

Preferred Qualifications

• Ability to work both independently and as part of a team.
• Customer-centric mindset to understand customers' perspectives and needs.
• Basic understanding of IT services and support.
• Proactive approach to identifying and addressing potential issues.
  
  

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
  
  

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

Generic Scope

Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

Custom Scope

As a member of a consulting team, uses and applies professional organizational development and effectiveness concepts in small and medium-size intact groups, units and departments. Works on organizational consulting issues of limited to moderate scope, where analysis of situations requires a review of a variety of factors. Contact with others is primarily internal. Normally receives detailed instructions on work assignments. Follows standard practices and procedures in analyzing situations. Uses organizational development concepts. Applies organization policies and procedures to resolve a variety of organizational development issues. Works on organizational problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Department Custom Scope

The Customer Success Analyst role is a customer-focused function, working to ensure a successful and productive working relationship with campus partners. The position will assist in understanding the needs of campus partners, providing support, and facilitating communication between partners and internal ITS teams. This role will report to the Director of Campus Support.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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