Job Details

About Pear Suite

Pear Suite's care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling various healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way.

About the role

The Pear Suite Community Health Worker (CHW) promotes wellness by helping people adopt healthy behaviors. The CHW executes tasks on various community projects and programs and advocates for those who may have limited access to health education, resources, and social services. The Pear Suite CHW utilizes comprehensive assessments, and a range of peer coaching strategies, including Motivational Interviewing and person-centered approaches to care to identify and address Social Determinants of Health needs. The CHW will use the Pear Suite software platform to engage with individuals and the community through in-person, telephonic, and other virtual communication forms, including email, text, and video.

The CHW may spend part of their day remotely (Work From Home) for activities such as telephonic and virtual outreach and documentation. The CHW also spends time in the field to interact with community members, participate in health-related events, and collect data. The CHW may travel to a variety of settings including home, medical/care facilities, and religious or community centers.

Title: Community Health Worker (Fluent in Spanish)

Type: Full-time

Pay: $18/hr - $26/hr

Location: Hybrid (Remote & On-site)

Reports to: Community Program Manager

What you'll do

Responsibilities and Duties

• Attend regularly scheduled and ad hoc meetings and maintain communication with program team members and supervisor;
• Assist in the production of required weekly, monthly, and/or quarterly data collection reports
• Maintain outreach activity calendars and logs according to program standards
• Assist with program evaluations and updates to assigned program and services
• Coordinate care among individuals, communities, and health and social service systems using the Pear Suite platform
• Outreach and provide comprehensive education and information through telephonic communication, street outreach, health fairs, community relationships, events, and other approved activities;
• Attend appropriate community resource and collaborative meetings and trainings, as assigned
• Work in collaboration with other departments
• Provide culturally appropriate health and informational resources
• Oversee case management and resource access
• Advocate for individuals and communities regarding housing, food security, and other Social Determinants of Health needs
• Provide coaching and social support, such as nutrition training, recovery services for mental health, substance use disorders, chronic disease management and prevention
• Increase individual and community participation in assessments and education to improve health and well-being
• Practice cultural humility, knowledge, and awareness of community cultures and values
• Able to communicate effectively by relating questions and concerns to the team and promptly responding to team-wide communications
• Other duties as assigned

• Intuitive tech skills, able to adapt and learn new technologies
• Read and understand work-related materials
• Ability to understand new information or materials by studying and working with them in addition to discovering answers to problems as they arise
• Ability to routinely work effectively and efficiently in both an independent and group setting
• Ability to go back and forth between multiple activities or sources of information without becoming overwhelmed
• Excellent self-organization, language capacity, cultural competency, and humility
• Excellent telephone and online communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds
• Ability to demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with diverse customers, coworkers, and community
• Ability to creatively solve problems, and negotiate and handle stressful situations positively.
• Ability to provide excellent customer service, establish appropriate client boundaries, and demonstrate innovation and flexibility.

• High school diploma or equivalent. College-level coursework in social sciences, public health, education, or related fields is preferred but not required.
• One (1) year experience or more of related work or volunteer experience, involving one or more of the following: health service, community service, language/accessibility service, community organizing, community advocacy, grass-roots mobilization or outreach, and/or education.
• Access to internet/Wifi.
• Reliable transportation.
• Must be bi-lingual Spanish/English.

• Valid State Driver's License, preferred.
• Community Health Worker certificate, preferred.