Job Details

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access

ODRX Open Door RX

Under direct supervision of the Pharmacist-In-Charge, the Pharmacy Delivery Driver transports dispensed medications to patients and other Open Door health centers, ensuring timely and safe delivery while maintaining a high level of customer service.

Compensation Range:

$24.00-$27.87

This position is approximately 36-40 hours weekly between 9am-7pm. Start and end times of workday will vary.

Hmong and Spanish speakers who successfully pass a language exam will receive an additional .75 hourly differential to their wage.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Safe and efficient delivery of medications in a timely and safe manner.
• Upholds the patient's rights including privacy and confidentiality.
• Provides excellent customer service by interacting professionally with patients and health centers, ensuring a positive experience during deliveries.
• Inspect and maintain the delivery vehicle ensuring that the vehicle is kept clean, free of debris, and non-work related items.
• Reporting any delivery vehicle mechanical issues or concerns quickly and ensuring items are addressed in a timely manner. Update PIC immediately if deliveries are affected.
• Verify the accuracy of delivery and maintain accurate records of all deliveries.
• Obtain signature to confirm deliveries and maintain accurate delivery logs.
• Efficient route planning to follow designated routes and identify efficient routes to avoid delays.
• Returns any undeliverable packages to the pharmacy before the end of shift daily.
• May be asked to assist with some pharmacy clerk duties and responsibilities like preparing and packaging shipments for deliveries etc.
• Other duties and responsibilities as assigned.

QUALIFICATIONS AND EXPECTATIONS:

• Clean Driving Record: A valid CA driver's license and a clean driving record is required.
• Customer Service Skills: Clear, concise and effective communication skills with both the patients and Pharmacy/ Clinic staff to provide excellent customer service.
• Organization Skills: Ability to manage multiple deliveries and maintain accurate records.
• Knowledge of Healthcare Privacy Regulations: Understanding of HIPAA and other relevant regulations.
• Familiarity with Local Streets and Routes: Knowledge of local areas and routes is helpful.
• Must be a fast learner who can adapt to changing work demands.
• Ability to work with minimal supervision and organize time well.
• Skills in understanding of handling prescriptions and ensuring appropriate temperature control while transporting prescriptions.
• Must have attention to detail in the pharmacy processes involving prescription packaging and deliveries to minimize medication errors.
• Must be able to learn how to navigate a Pharmacy computer program and google maps with accuracy and efficiency to perform job duties and responsibilities.
• Must adhere to the Pharmacy Standard Operating Procedures to perform job duties and responsibilities.
• Strong interpersonal and communication skills and the ability to establish constructive professional working relationships among a diverse workforce.
• Ability to work as a member of a team and independently as needed.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to multi-tasks and demonstrates flexibility in day-to-day duties.
• Ability to effectively represent ODCHC's interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.
• Adheres to ODCHC's policies and procedures.

EDUCATION AND EXPERIENCE:

• High school diploma or GED.
• One years of experience in a customer service role in a pharmacy preferred or other healthcare setting will be considered.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Driver's License.
• Clean driving record and the ability to be insured under ODCHC's auto insurance.

SUPERVISORY RESPONSIBILITIES: None.

SUPERVISION AND SUPPORT: The Pharmacy Delivery driver reports directly to the Pharmacist-In-Charge and is an integral member of the Pharmacy.

PHYSICAL REQUIREMENTS: The physical requirements described are representative of those needed to successfully perform the essential duties of the position.

• Ability to communicate via telephone, video, and/or in-person.
• Vision adequate to read documents, computer screens, forms.
• Ability to drive 6-8 hours per day and make several stops while maintaining concentration, and deal with a variety of stressful situations including adverse weather, traffic and deadlines.
• Ability to load and unload packages and walk between locations.
• Continuous repetitive grasping and manipulation of both hands.
• Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing.
• Occasionally carrying, lifting, pushing, and pulling of up to 50 lbs.
• Understand/carry out simple/detailed, oral/written instructions with retention.
• Ability to travel locally and long-distance as needed.
• Ability to move around offices and clinics as needed.
• Read and interpret detailed specifications.
• Subject to random drug tests.