Job Details

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access

RCHC Redwood Community Health Center

The Office Manager is responsible for the overall day to day operations of the front desk and medical records functions. In addition, the Office Manager acts as the liaison between providers, patients, and other staff, maintaining a supportive, caring and efficient manner.

Compensation Range:

$26.00-$29.90

The hourly pay for this position ranges from $26.00 to $29.90. All new hires will begin at $26.00 per hour.

Hmong and Spanish speakers who successfully pass a language exam will receive an additional .75 hourly differential to their wage.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Must be able to meet and carry out all the Medical Receptionist duties and responsibilities.
• Has knowledge of various programs and other funding sources available to qualified patients. Educates staff on current patient programs.
• Screens patient payment sources: certifies accurately to programs. If appropriate refers patient to Eligibility Worker.
• Reviews registration for missing information and coordinates with the billing department.
• Answers patient inquiries concerning services or payment; discusses past due account collections with patients; handles immediate patient problems taking place at the front desk or in the waiting rooms; screens and informs appropriate staff of patient complaints.
• Works with providers to optimize patient care and provider productivity.
• Runs reports as requested by providers and administrative staff. Troubleshoots and reports computer and/or phone problems to Billing Supervisor and/or IT Coordinator.
• Assures that after-hours phone procedures (answering service, answering machines) are in place.
• Maintains building security; reports problems to appropriate staff.
• Orders and maintains office supplies and postage.
• Collects time cards from all medical staff and delivers to payroll.
• Responsible for preparing and submitting weekly site statistics.
• Participates in interviews, and recommends for new hire new reception in conjunction with RN Clinic Coordinator.
• Oversees front office supervision in RN Clinic Coordinator absence.
• Reports unresolved problems to RN Clinic Coordinator.
• Fulfills medical records requests.
• Maintains current front desk procedure manuals and knowledge of programs and policies. Ensures that all front desk and cross trained staff maintains familiarity with procedure manuals and policies
• Oversees mail distribution, both inter-office and external mail received.
• Cross-trains appropriate staff in reception and medical record duties in order to always have a functioning staff level available.
• Conducts meetings for information gathering, in-services, and problem solving as needed.
• Attends required meetings.
• Adherence to the ODCHC attendance policy.
• Other duties and responsibilities as designated by supervisor(s).

• Excellent interpersonal skills, written and verbal. Ability to establish constructive working relationships with all levels of employees in a staff of varied and diverse backgrounds.
• Ability to work as a member of a team in order to solicit input from other affected departments or individuals, communicate pertinent information to other team members, and support team decisions.
• Ability to supervise others and delegate effectively.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to read and interpret documents, and writes memos and routine reports.
• Ability to calculate figures and amounts needed to take and receive patient payments.
• Computer skills, including facility with databases, spreadsheets, and word processing software.

• High school diploma or GED.
• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• One to two years experience as a supervisor in a medical or business setting.

• Front Desk staff.
• Medical Records staff.
• Responsible for training, evaluating, and initiating disciplinary action for all employees supervised.

• Speaking and hearing sufficient to communicate effectively by phone or in person, at normal volumes.
• Vision adequate to read correspondence, computer screen, and forms.
• Good manual dexterity.
• Ability to sit or stand for extended periods of time.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.